CRA Lending Library
MANAGEMENT
(A = Audio Cassette P = Party PO = Party Only S = Slides V = Video Cassette)
A PRACTICAL GUIDE TO WORKING IN AN EQUIPMENT RENTAL BUSINESS -- 7th Edition
379.BGA condensed version of the different elements of running a rental business. This updated edition puts an even greater emphasis on safety, teamwork, customer service and making the most efficient use of time. A key training aid for employees.
CALIFORNIA LABOR LAW DIGEST (2005 EDITION) VOLUME 1
372.GP2005 California Chamber of Commerce guide to employment laws. Volume 1 of 2.
CALIFORNIA LABOR LAW DIGEST (2005 EDITION) VOLUME 2
373.GP2005 California Chamber of Commerce guide to employment laws. Volume 2 of 2.
COMMUNICATIONS (21 MIN.)
307.VGPHow to develop better and more effective communication between management and employees. This program explains two-way communication, feedback, openness, honesty with employees, behavior and generally how to gain the respect of employees.
COST OF DOING BUSINESS SURVEY FOR 2004-2005
309.GPThis is a report of the results of the Cost of Doing Business Survey prepared for the American Rental Association.
COVER YOUR ASSETS: LAWSUIT PROTECTION
378.BGPIf you're a professional, a business owner or a homeowner, you are especially vulnerable to lawsuits that can cost you everything, whether or not you are wealthy. This book's author, Jay Mitton, nationally known as "the father of asset protection," will teach you how to shelter your wealth and property in the event of a suit and how to protect yourself from being sued in the first place.
DRUG & ALCOHOL TESTING PROGRAM
313.VGPThis 48-minute video outlines the drug-testing program, why it was implemented and the responsibilities of the employer and employee. The video walks viewers through the testing process, step by step, and explains the consequences and options available if someone fails the test.
FIFTY MINUTE SUPERVISOR
317.GPPart of the Fifty Minute Series, this book was designed to be given to a new supervisor as soon as practical following promotion. Once completed, this program should help a new supervisor get off to a successful start.
FRAUD DOESN'T WORK HERE
318.VGPThis two-video package describes the Workers' Comp claim process and responsibilities employers and employees have after a work-related injury occurs. This set is in English and Spanish, and includes a manual with questions and answers.
GREENHORN WITNESS
319.GPThe Art of Testifying for Those Who Rarely Do It. With its simple, direct advice on navigating the sometimes intimidating waters of today's court system, this 39-page book will be welcome relief for the fears of first-time witnesses and should be required reading for anyone about to undergo the pressure of legal testimony.
NEW EMPLOYEE ORIENTATION
335.GPThis book from the Fifty Minute Series will tell you how to conduct a logical, positive new employee orientation program.
PERSONAL TIME MANAGEMENT
341.GPIf you make use of the principles and techniques in this book from the Fifty Minute Series, you will manage your time with less stress and accomplish more.
PREPARING THE WITNESS FOR DEPOSITION (30 MIN.)
343.GPThis program is intended mainly for use by attorneys when instructing clients about depositions. It is good, though, for anyone who may have to be deposed as part of a legal action. This video discusses what a deposition is and what the average person needs to know to avoid problems.
REASONABLE SUSPICION - TESTING FOR DRUGS AND ALCOHOL
346.VGPThe 22-minute video and manual are designed so that your rental center supervisors and managers can meet the federal DOT-mandated requirements for making the decision to send an employee for a "Reasonable Suspicion" drug and/or alcohol test.
SALE
348.GPThe Sale, with 25 critical success skills, was written to give everyone with communication and persuasive challenges new, strategic techniques that work in today's intensely demanding marketplace.
SEXUAL HARASSMENT: YOUR RIGHTS AND RESPONSIBILITIES
377.VGPSexual harassment is an illegal form of discrimination that includes a wide range of unwanted, sexually-directed behavior. This Safety Shorts video illustrates the laws and offers suggestions for preventing sexual harassment in the workplace.
STRESS MANAGEMENT FOR SUPERVISORS (19 MIN.)
351.VGPThis program is designed to explain stress on the job and how to control and manage it. Recognition of stress symptoms, how stress interferes with productivity and how it can become a serious liability if not properly managed are among the topics covered.
TEAM BUILDING
353.GPPart of the Fifty Minute Series, this book is devoted to teaching concepts that make work positive and productive. It contains principles by which a group can be transformed into a team.
TEAMWORK: WE HAVE MET THE ENEMY AND THEY ARE US
354.GP In this book you will discover the inner dimensions of how groups become teams and how group dynamics can be managed.
TELEPHONE COURTESY AND CUSTOMER SERVICE
355.GPPart of the Fifty Minute Series, this book discusses telephone procedures.
TIME MANAGEMENT AND THE TELEPHONE
369.GPYou will find the techniques in this book will help you get more done in less time, with fewer frustrations and happier results, and you will enjoy the increased control over your telephone as you weave these ideas into your daily work.
TRAINING MANAGERS TO TRAIN
357.GPReaders will find this book from the Fifty Minute Series easy to read and use. The effort spent learning about training by putting the basic principles in this book to work can be rewarding to everyone - management, employees and customers.
UNDERSTANDING PEOPLE (24 MIN.)
358.VGPThis program discusses the different styles of leadership and management principles designed to help supervisors understand and develop their own unique management style.
WORKERS COMP FRAUD (12 MIN.)
360.VGPThis program is targeted to all employees and explains the Workers' Compensation concept -- how the program benefits both the employer and employee and that filing a fraudulent Workers' Compensation claim is fraudulent regardless of the state in which the employee is working.
